Policy Center

DAC-A11y Privacy Policy

We safeguard every file, scan, and account entrusted to DAC-A11y. Review how we collect data, why we process it, and the controls you have over your information.

Information We Collect

We only capture the details needed to operate your workspace and deliver accessibility outcomes.

  • Account details: name, email, phone, and organization profile data supplied during sign-up or profile edits.
  • Authentication metadata: hashed credentials, MFA tokens, and login telemetry used to secure accounts.
  • Billing identifiers: customer IDs and subscription references exchanged with payment processors—never raw card numbers.
  • Uploaded assets: websites, documents, and images submitted for scanning or remediation.
  • Diagnostics: performance metrics and crash traces that help us monitor reliability.

How We Use It

Every data flow supports a specific, customer-driven purpose—never ad targeting or resale.

  • Deliver scans, remediation, and reporting tailored to your projects.
  • Secure accounts, throttle abuse, and keep detailed audit trails.
  • Operate subscriptions, reconcile invoices, and respond to support requests.
  • Improve detection accuracy and prioritize roadmap fixes using anonymized usage patterns.

Content Processing & Retention

Uploaded files are handled with least-privilege access and lifecycle controls.

  • Processing pipeline: AI and remediation services run only to evaluate accessibility; providers are bound by confidentiality agreements.
  • Documents & exports: kept while jobs run, then archived or purged according to workspace retention settings. Temporary work files are destroyed post-processing.
  • Account & telemetry data: retained as long as needed to operate the service or meet legal duties, then minimized or deleted.
  • Submit deletion requests through Support at any time—we verify identity before acting.

Security, Sharing & Your Rights

We partner with trusted vendors and give you clear choices over personal data.

  • Encryption in transit, isolated storage, RBAC, and continuous monitoring protect every workspace.
  • Limited data is shared with payment services, notification providers, cloud AI engines, and legal advisors—never sold to advertisers.
  • All processors sign data-protection agreements and use information solely to fulfill DAC-A11y workflows.
  • Depending on your jurisdiction, you may access, correct, delete, or export your data. Start a request via Contact Us.
  • We announce material policy updates by email or in-app notifications; continued use signifies acceptance.